Fog Computing White Paper Library

Guide: Four Strategies to Modernize Outbound Customer Engagement

Company Name: Nuance

Abstract:

Customer outreach strategies that rely on predictive dialers and impersonal one-way message blasts for appointment and billing reminders, service notifications, fraud alerts and account or order updates, are increasingly ineffective at reaching and engaging today's digital consumer.

Get the guide "Dialers don't do digital: Four strategies to modernize outbound customer engagement" to learn how organizations like yours are replacing dialers or augmenting them with intelligent, multi-channel digital outreach via email, text, interactive voice and in-app messages to:

• Deliver the right message, via the right channel, at the right time to improve customer engagement and satisfaction.
• Lower overall cost of contact—dialers cost $4-$7 per contact whereas modern proactive engagement solutions cost pennies.
• Gain immediate improvements in key metrics including reduced inbound call volume, improved agent efficiency and increased revenue.

Get the guide today.

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