Automating Firewall Virtualization is Easy
10/26/2020 1:39:47 PM
Current firewall architectures are complicated, do not scale and lock you in. That’s why many look at virtualization to solve the issue just like it did for data centers and the cloud. But to make virtualization consumable, you need a turnkey platform that offers simple, automated virtualization of hardware firewalls and zero-touch network security operations. This whitepaper will explain how MSSPs can leverage this platform to offer a new firewall-as-a-service (FWaaS) that replaces their customers’ physical firewalls and begins the journey towards a complete secure access secure edge (SASE) architecture.
DELL EXPERT NETWORK CAN TURBOCHARGE YOUR MSP BUSINESS
Dell Expert Network
10/21/2020 4:23:02 PM
Learn how Dell’s MSP support program can help turbocharge your MSP business. The Dell Expert Network is a one-stop shop that makes business engagement easier and helps you better serve your small business customers.
Enhance Your Business Continuity Plan And Protect Your IT Facilities With Proactive Environment Monitoring From Room Alert
10/20/2020 1:24:41 PM
Business Continuity Plans are critical to protecting organizations against costly downtime and data loss. Data centers, server rooms, telecom closets and other IT facilities are particularly vulnerable to downtime caused by factors such as temperature, humidity, power loss and more. Learn why environment monitoring should be a key factor in your Business Continuity Plan, and how it can alert you to potential concerns such as high heat, water leaks, power loss and more before they cause downtime and data loss.
Moving to the Cloud
10/20/2020 11:13:14 AM
Businesses are increasingly compelled to look for effective ways to reduce telecommunication expenses due to the growing trend of workforce mobility and budgetary constraints. To reduce equipment implementation, maintenance costs, and expenditure on IT staff training, businesses are rapidly switching to cloud-based UCaaS platforms.
The Changing Customer Journey
10/14/2020 10:25:13 AM
The customer is as kingly as he’s ever been, armed with 24/7 access and the power to elevate or nearly erase a brand’s reputation with a few screen taps.
Brands must now push the boundaries of business communications to undreamed-of heights to create true customer delight. But first, brands must understand the customer journey. The new complex, connected customer journey demands that brands see the big picture and the trends while simultaneously zooming in to treat each customer as a unique individual.
Who are your customers? How do they choose to interact with you? And do those interactions go well, or not so much? The whole objective of customer service is truly to put ourselves in the customer's shoes and walk awhile. We’ve pulled together 8 ways to help you meet customers where they are, at every step of the journey. Find out how.
Accelerating File Transfers
9/21/2020 12:15:57 PM
The purpose of this white paper is to address key issues organizations encounter when using
legacy TCP-based file transfer tools. It will also outline several common file sharing methods,
and the issues inherent with each. FileCatalyst solutions are also outlined with details on how
they overcome issues surrounding slow file transfers.
This white paper concludes with unique scenarios that highlight the advantages of switching to
an accelerated file delivery system. It showcases FileCatalyst solutions and provides examples
of how companies will receive reliability, security, automation, and tracking when leveraging
Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service
8/27/2020 12:38:58 PM
Written By: DMG Consulting LLC <BR><BR>
Voice self-service has changed dramatically since voice response units (VRUs) first came on the scene in the early 1980’s. The self-service market has grown and expanded during the past 40 years, and it’s time for organizations to adopt the current generation of solutions as an important step in their digital transformation. The goal today is to provide a personalized and intelligent self-service experience cost effectively. It’s also important to deliver a consistent and high level of customer service regardless of the channel in which customers elect to interact. The most sophisticated self-service is provided by a relatively new IT sector called intelligent virtual agents (IVAs). IVAs use a natural language conversational approach, enhanced by machine learning and intelligent augmentation (IA), to deliver a personalized customer experience in any channel (voice, web, chat, instant messaging (IM)/short message service (SMS), email, etc.). The question is not whether you are ready to migrate from your existing self-service solutions to IVA-supported voice and digital self-service, but how quickly you can effectively adopt the new generation of AI-enabled self-service technology. Read this white paper to see where your organization currently stands in its self-service maturity evolution and the steps needed to make the transition to IVA successful.
Why You Need to Embrace Conversational AI for Customer Care
8/27/2020 12:36:44 PM
Written By: Joseph Williams, Analyst, BC Strategies<BR><BR>Ask your CMO or your CRO whether customer success is key to thriving in this digital era. Then ask them how artificial intelligence is going to redefine how customers can achieve success.
Gartner has already done these surveys, and its findings are that artificial intelligence (AI) technologies are poised to dramatically raise the table stakes for customer engagement.1 Eighty-four percent of respondent companies indicated they were investing in customer experience technologies in 2018. A quarter expect to have virtual chatbot technologies deployed by 2020. Overall, thirty percent expect by the same year to be using AI technologies to augment at least one of their primary sales processes.
Buyers Guide to Intelligent Virtual Agents and Chatbots
8/27/2020 12:33:28 PM
Major advancements in Artificial Intelligence (AI), Speech Recognition and Natural Language Processing have given organizations that need to automate self-service a giant leap forward. For the first time ever, companies of all sizes can now use Virtual Agents to reduce costs and improve the customer experience. Unfortunately, these advancements have also led to some confusion in the market. The terminology surrounding Virtual Agents can be confusing and it’s often challenging for an organization to understand exactly what can be accomplished today. Buyers also need a framework to help them decide which functionality should be implemented in order to meet their most pressing business needs.
4 SIMPLE STEPS FOR DEPLOYING IoT: MANAGING THE ECOSYSTEM
8/17/2020 3:39:09 PM
This whitepaper looks at the basic needs for an IoT deployment, specifically focusing on the necessary technology, required coverage, a comprehensive level of support, and connectivity management. Download now to dive in!