Building a Product with a Remote Development Team in 2018
6/20/2018 12:24:04 PM
Hiring the right people and remaining focused is crucial when partnering with other firms for software development, which has become more popular than ever. No matter the scale, there are a few things every organization needs to consider before deciding on a digital solutions provider.
• How much the companies will spend on IT up to 2022
• What questions managers should ask themselves to evaluate the scope, scale, and strategy of the projects
• Benefits and challenges of local, nearby and offshore teams
• How to be on the same page when it comes to the product development lifecycle
• What to know about working with a remote development team other than the cost-effectiveness
Read the whitepaper full of tips from Ciklum clients and learn what you should know before working with a remote team
Quick-Start Guide to Upgrading Your Office from Landlines to VoIP:
6/18/2018 4:52:18 PM
Let’s face it, office transitions rarely occur without a hitch. Fortunately, VoIP systems are known for their simplicity, quick and easy installation and great prices. Ensure a smooth transition of your office phone upgrade by downloading our manual below!
13 Problems that Upgrading your Office to a VoIP Solution Can Solve:
6/18/2018 4:47:02 PM
Businesses operating on outdated technology are quickly falling behind their more modern competitors. Despite the clear benefits of adopting new technologies, many CEOs avoid transitions that could slow progress, monopolize management time and decrease productivity. Phone systems, however, are becoming more advanced and affordable, and modern VoIP solutions can solve common problems without decelerating growth or diminishing overarching business goals
Beyond Data and Graphs:
Putting Analytics to Work in the Contact Center
5/24/2018 1:46:38 AM
The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on the findings.
Read this Frost & Sullivan white paper to learn how a best-in-class analytics solution can transform oceans of interaction data into actionable insights to help you enhance the customer experience, boost agent performance, improve fraud detection and better manage risk and compliance.
Download the white paper to learn:
• Why 50% of organizations fail at turning customer data into actionable insights
• Key characteristics to look for in an analytics solution
• Top analytics use cases that deliver the most business value
Harnessing the power of speech analytics:
6 ways speech analytics improves contact center efficiency and performance
5/24/2018 1:43:36 AM
The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on this dialogue. Unfortunately, most organizations waste time manually mining only a subset of customer interaction data, or worse yet, do nothing with it at all.
Speech analytics is an incredibly powerful tool for contact center leaders. It easily delivers real-time visibility into the full customer journey and agent responses, which are essential for driving higher customer satisfaction and business success.
Download “Harnessing the Power of Speech Analytics: 6 Ways Speech Analytics Improves Contact Center Efficiency and Performance” to see how you can:
• Improve key contact center metrics and operational efficiency
• Reduce churn and drive customer loyalty
• Better manage risk and compliance requirements
Speech analytics is your key to transforming customer data into better business outcomes. See how with this guide.
Voice Reimagined: How AI is delivering a modern voice experience—in the IVR and beyond
5/24/2018 1:20:07 AM
With the rise of speech interfaces on an ever-expanding array of mobile and IoT devices, consumers are used to getting what they need through simple voice commands. In a voice-everywhere world, the clock is ticking for contact center leaders to rethink the role of voice in their IVR and beyond.
Download our “Voice Reimagined” white paper for guidance on how to deliver consistent, conversational voice experiences across all your customer engagement channels—and drive satisfaction up and costs down.
• Why modernizing your voice engagement strategy is a critical business imperative
• How AI is powering conversational voice experiences that customers love—in the IVR and beyond
• Three key elements for a successful voice transformation at your organization
Flash Foward: Making Flash Storage a Reality for the Mid-Sized Business
4/11/2018 1:58:34 PM
IDC predicts that by 2020, there will be 44 trillion gigabytes of digital data in the world.
Organizations capture more of it every day, from a massive range of sources. Aside from structured corporate files, they ingest huge quantities of unstructured information. Everything from corporate websites and email platforms to customer surveys and employee opinion polls generates data.
Meanwhile, emerging technologies like machine-learning, artificial intelligence (AI) and the Internet of Things (IoT) have prompted a spike in the volume of data.
It all has potential value to the business.
Yet, keeping up with the expanding data universe isn’t a simple matter of finding more space. How organizations store and manage data is as important as the capacity for storage. Analyzing these data resources empowers the business to make better, data-driven decisions.
This new reality has led to widespread adoption of big data and predictive analytics. It has also meant a rapid growth in the number of business applications that rely on data-intensive workloads. In many environments, the performance of core IT applications is critical. To gain the most from data analytics, the business ...find out more!
Five Stages of IoT
3/22/2018 1:08:06 PM
IoT is a Progression. To reap the greatest return, it is important to look at IoT not just as a journey but a maturity progression as your organization’s needs change. Moving along the path to full IoT can be broken down into five stages. This whitepaper will discuss each stage and the increasing levels of benefits that come with each. Advancing through all five stages culminates in holistic, intelligent, automated IoT systems that deliver the broadest range of positive outcomes for multiple business goals.
Bridging the gap between IT and OT with IoT for Oil & Gas
3/22/2018 1:06:06 PM
Digital transformation is a major disruptive force facing oil & gas companies today. The rise of “smart” equipment and the Industrial Internet of Things (IIoT) has forced industrial organizations to rethink the way they look at physical assets and operations. But in trying to keep up with rapidly advancing technology, it’s easy to overlook the organizational evolution necessary to adapt successfully.
Now, as IIoT adoption mounts, pressure to demonstrate quick ROI is intensifying. Maximizing time to value requires strategy and coordination – which means operators must align the divided worlds of information technology (IT) and operational technology (OT). In this white paper you’ll discover:
• Factors involved in IT-OT integration
• Benefit potential of aligning the two for your business
• How you can optimize ROI with IT-OT convergence